The quality management system of the RISEBA shall organize the activities of the university in accordance with international quality standards in order to ensure continuous improvement and high satisfaction among students and employees, as well as to improve international competitiveness of the institution of higher education.
The quality management system of the RISEBA shall be based on the planning of a certain level of quality requirements and the implementation of these plans in accordance with:
- The Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) (please see below: ESG_2015.pdf (enqa.eu))
- For the criteria of the system for accreditation of study programmes of the European Foundation for Management Development (EFMD) (please see below: EFMD Programme Accreditation System – EFMD Global)
- CEEMAN IQA for Accreditation Framework and standards (please see below: Accreditation (ceeman.org)).
The purpose of the RISEBA quality management system is to meet the requirements of the quality criteria, ensure the monitoring of these criteria and implement a process of continuous improvement so that the services fully comply with the requirements of clients, legislators and supervisory authorities, including:
- Strengthen the academic quality and freedom;
- Promote student-centered learning, teaching and assessment;
- Promote the satisfaction of internal and external clients (students and employees);
- Promote the achievement of the strategic objectives and efficiency of the university’s work;
- Promote the scientific potential of the university;
- Improve RISEBA quality management;
- Improve the image of the university in society and its international competitiveness.
As a result, RISEBA is an accredited (state-recognised) university. It shall implement licensed study programmes in five accredited study directions, which allow RISEBA to issue a nationally recognised higher education diploma to its graduate after acquisition of the study programme. You can consult the time periods for accreditation of study directions and the list of programmes implemented within the framework thereof at the following address: Accreditations – RISEBA.lv
In addition, RISEBA has repeatedly obtained International quality Accreditation from the International Association for Management Development in Dynamic societies (CEEMAN).
RISEBA is the only Baltic university to have a 5-year accreditation EPAS for two study programmes from the European Management Development Fund (EFMD).
The successful implementation of the quality policy by RISEBA, as well as the continuous commitment to improve and improve the operational processes of the institution of higher education and the quality of study content, have been assessed by obtaining various awards (please see below: Awards – RISEBA.lv).
RISEBA has also set itself the objective of additionally obtaining accreditation from AACSB, which will demonstrate RISEBA’s commitment to strategic leadership, leading student achievements, and being an opinion leader, thus contributing to society. Work is underway on the necessary documentation.
The institution of higher education shall aim for excellence by introducing a European Foundation for quality Management (EFQM) model, including RISEBA’s use of the principles of continuous development – defining the results to be achieved, identifying the measures to be taken and implementing them, assessing performance and making the necessary improvements.
RISEBA creates a culture of quality in which everyone systematically takes steps to improve quality. At the same time, RISEBA is open to the vision and views of all stakeholders on the possibilities to improve RISEBA processes or the quality of the educational content provided, so in order to respond as quickly as possible to the vision of individuals (student, employee or other interested party) on the necessary improvements, RISEBA shall ensure that proposals and complaints are handled in accordance with the procedures laid down in the “Examination of Complaints and Proposals” procedure.the complaints and to provide a procedure that is comprehensible and provides feedback to the complainant or proposal.
RISEBA is member of “Latvijas kvalitātes biedrība”
Where to send the form?
Procedure for Examination of Complaints and Proposals
Where to send the complaint form?
By e-mail: to the Head of the Quality Unit Ieva Kalniņa: [email protected]
By post: RISEBA University, Meža street 3, Riga, LV-1048